Strategies for Growth - Reduce Costs

Reduce Cost Per Hire by 49%

Challenge: Improve the Pace and Quality of Hiring.

A Fortune 300 technology and service company was in a period of high growth. One thousand positions were projected to be filled in the coming year. Recruiting was expected to be especially heavy in engineering, information technology, and research and development. The Company’s hiring process was slow and costly, and managers complained of poor customer service from the employment department.

Solution: Reengineer the Employment Department.

Heather Edelman held meetings with hiring managers to identify key customer service issues. As a result of these meetings, Heather worked with the Company to map out and analyze a new recruiting and selection process. As part of the process, the following actions occurred:

Data on resume and candidate flow, interviews, recruiting time, cost per hire and employee turnover was analyzed.
Industry benchmarks were reviewed.
Resume and candidate flow was automated.
System-generated reports were developed to track data.
A team of specialized and highly skilled recruiters was developed.
New customer service standards were established.

Result: Cost Savings and High Management Satisfaction

The Company achieved a 49% reduction in cost-per-hire, a 33% reduction in time-to-fill-positions, and significant reductions in employee turnover. Hiring managers reported high satisfaction with the new process and the results.